Which regions can the DVDs you sell run on?
A. Earlier releases (from Pioneer) run only on region 1. Later releases (from Funimation) run on region 1,2, and 4. Region 1 are the U.S., Canada, U.S. Territories. Region 2 are Japan, Europe, South Africa, and Middle East (including Egypt). And Region 4 are Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean.
What are those Import CDs?
A. These are non-English audio CDs that are imported from Japan based on the original Japanese Series of the same name on the CD. The audio and the printed text are ONLY in the Japanese language
Do you backorder items?
A. Yes, we do. If the item is back in stock within one month, your order will be processed. If the item is backordered more than one month, you will be notified by e-mail/phone call to make sure that you still want the item(s) before the order can be processed.
What are the conditions of returns and exchanges?
A. All sales are final and no returns are accepted except for defective merchandise and incorrect shipments. All defective items and incorrect shipments must be reported within one week of receipt of merchandise. And when returning incorrect shipments, they must still be in mint and unused condition.
If I returned my order and I paid by credit card, what happens next?
A. A credit will be issued as soon as we receive your return and it is subject to if the merchandise is still in good condition. (Remember that you are responsible for the cost of shipping when you return back to us). It will take 5 business days to issue credit. It may take one or two billing cycles for a refund to appear on your credit card statement.