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What is the difference between "Subtitled" and "Dubbed" videotapes/DVDs?
Which regions can the DVDs you sell run on?
In the video section, why are there missing series numbers?
I saw the words "SOLD OUT", "OUT", "OUT OF STOCK", "PRE-ORDER", and "NA"/"DISCONTINUE" labels on your site. What do they mean?
What are those Import CDs?
What types of payments do you accept?
Do you backorder items?
Do you ship international?
I just placed an order a couple of days ago. But since I am very nervous about ordering online, what do I do?
What are the conditions of returns and exchanges?
If I want to exchange my merchandise after I have received it, what do I do?
If I returned my order and I paid by credit card, what happens next?


What is the difference between "Subtitled" and "Dubbed" videotapes/DVDs?
A. "Subtitled" tapes are original Japanese language spoken with translated English words appearing at the bottom of the screen. "Dubbed" tapes have voice actors speaking the dialogue in English instead of the original Japanese.

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Which regions can the DVDs you sell run on?
A. Earlier releases (from Pioneer) run only on region 1. Later releases (from Funimation) run on region 1,2, and 4. Region 1 are the U.S., Canada, U.S. Territories. Region 2 are Japan, Europe, South Africa, and Middle East (including Egypt). And Region 4 are Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean.

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In the video section, why are there missing series numbers?
A. There may be "gaps" in between series or missing series numbers because certain titles may not have been released yet by the manufacturers.

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I saw the words "SOLD OUT", "OUT", "OUT OF STOCK", "PRE-ORDER", and "NA"/"DISCONTINUE" labels on your site. What do they mean?
A. Items that are "SOLD OUT" or "OUT" has been cleared by our sales from our warehouse and we will not know if whether or not if they will be in stock again soon. "OUT OF STOCK" items are currently not in stock but we know that it will be available again when we receive our products to stock in the warehouse. "N/A" and "DISCONTINUED" items are no longer available by their respective manufacturers and we do not expect to have them in stock any longer.

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What are those Import CDs?
A. These are non-English audio CDs that are imported from Japan based on the original Japanese Series of the same name on the CD. The audio and the printed text are ONLY in the Japanese language

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What types of payments do you accept?
A: We currently accept Paypal.

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Do you backorder items?
A. Yes, we do. If the item is back in stock within one month, your order will be processed. If the item is backordered more than one month, you will be notified by e-mail/phone call to make sure that you still want the item(s) before the order can be processed.

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Do you ship international?
A. Yes, we do.

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I just placed an order a couple of days ago. But since I am very nervous about ordering online, what do I do?
A. You can email us to get a status check on your order but be sure to have your order number ready.

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What are the conditions of returns and exchanges?
A. All sales are final and no returns are accepted except for defective merchandise and incorrect shipments. All defective items and incorrect shipments must be reported within one week of receipt of merchandise. And when returning incorrect shipments, they must still be in mint and unused condition.

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If I want to exchange my merchandise after I have received it, what do I do?
A. You will have to pay to ship the merchandise back to us. Upon receiving your merchandise, we will send you the items that you want but we will charge you again for shipping them back to you. Basically, if you want to exchange something, you will have to pay for shipping an additional two times.

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If I returned my order and I paid by credit card, what happens next?
A. A credit will be issued as soon as we receive your return and it is subject to if the merchandise is still in good condition. (Remember that you are responsible for the cost of shipping when you return back to us). It will take 5 business days to issue credit. It may take one or two billing cycles for a refund to appear on your credit card statement.

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Last Updated: 12 Jan 2013 14:11:01 PST home  |  about  |  terms  |  contact
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